For all orders please allow the following for production.

Raw Timber Finish: 2 weeks to dispatch

Oiled and Stained Timber Finish: 3 weeks to dispatch

Freight - Australian Customers - 2-5 Days Freight

Freight - International Customers - 3-7 Days Freight

If you have any enquiries about timing and estimated times of completion please contact us on info@javidesign.com

Yes, following an order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you do not receive a confirmation email, please contact info@javidesign.com

Javi Design Pty Ltd will not provide refund for change of mind or incorrect choice. We will however provide credit or exchange on stock items as long as products are in NEW condition in original packaging in a re-sellable condition and sent back to the Javi Design Pty Ltd within 7 days of receipt of product. No exchange or credit given for custom or made to order items. Javi Design Pty Ltd will not cover the costs of return shipping.

For more information please visit our terms and conditions for full details.

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

Confirm you’ve properly filled out all details including your name, email, shipping address and phone number. If you are still having issues, please contact info@javidesign.com

As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact info@javidesign.com.

Please check your junk mail.

Absolutely! All of your payment information is kept safe and secure and you can check out with either PayPal, Afterpay or your credit card.

We accept Visa, Mastercard, American Express, PayPal and Afterpay.

Afterpay is a payment platform that allows you to buy what you want today and pay in four equal installments, due every fortnight. Visit our AfterPay FAQ page for more information.

At this time, we are online only. However, we have some stores that stock our products in Melbourne, please contact us at info@javidesign.com for further details.

Please contact our customer care department immediately at info@javidesign.com

Most of our products are made to order items, this means that the item is specifically made according to the customers specifications based of our customised options.

Please be aware that any items shipped outside of Australia may be subject to import duties and/ or taxes applicable to your country/ or the country you're shipping to. You will be responsible for these additional charges that incur for customs clearance when your package reaches your country. Unfortunately, Javi Design has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customs office for further information.